Welcome to the Seladdouli FAQ page. Here you will find answers to some of the most common questions about our products, orders, shipping, returns, and customer support.

What does Seladdouli sell?

Seladdouli offers handmade Moroccan decor, including rugs and other home decor products.

Where do you ship?

We currently ship only within Morocco.

We may expand our shipping services to other countries in the future.

Do you charge for shipping?

No. We offer free delivery on all orders within Morocco.

How long does it take to receive my order?

Our estimated delivery times are:

• Handling time: 1 to 2 business days

• Shipping time: 2 to 4 business days

Estimated total delivery time is 3 to 6 business days.

Orders are processed Monday through Friday only.

What is the order cut-off time?

Our daily order cut-off time is 5:00 PM (Rabat Time).

Orders placed after this time will be processed on the next business day.

Do you ship on weekends or public holidays?

No.

Orders are processed and shipped only from Monday to Friday.

What payment methods do you accept?

We currently accept Cash on Delivery (COD) only.

Payment is made when your order is delivered.

Can I cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible.

If the order has already been shipped, you may use our return policy after receiving your order.

What is your return policy?

We offer a 14-day free returns policy on all orders and for any reason.

You can request:

• A refund

• A replacement

• An exchange

A return label is included in every package, and returns are sent by post.

How long does it take to receive my refund?

After receiving and checking your returned item, we process your refund within 3 to 5 business days.

Since we accept Cash on Delivery, our customer support team will contact you to arrange your refund.

Can I exchange a product?

Yes.

We accept exchanges within the 14-day return period.

Please contact our customer support team to start the exchange process.

What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible after receiving your order.

Our team will review the issue and provide a suitable solution, including a refund, replacement, or exchange where applicable.

How can I contact customer support?

You can reach us using the contact details below during our business hours.

Contact Information

Store Name: Seladdouli

Store Owner: Sarah Eladdouli

Website: seladdouli.com

Email: contact@seladdouli.com

Phone: +212689973872

Address: 1130 HAY AGDAL, Meknes, 50000, Morocco

Working Hours

Monday to Friday

9:00 AM to 5:00 PM

Time Zone: Rabat