Widerrufsrecht

Effective Date: July 31, 2026

Thank you for shopping with Seladdouli. We want you to have a positive experience with your purchase. If you are not satisfied with your order, this Refund and Returns Policy explains your return, refund, replacement, and exchange options.

14-Day Free Returns

Seladdouli offers a 14-day free returns policy on all orders and for any reason.

You can request a return within 14 days after receiving your order. We provide free returns, and you do not need to pay return shipping costs.

Return Options

After requesting a return, you can choose one of the following options:

• Refund

• Replacement

• Exchange

We will work with you to find the best solution for your order.

Return Process

To request a return:

1. Contact us within 14 days of receiving your order.

2. Provide your order details and the reason for your return.

3. Follow the return instructions provided by our team.

4. Pack the item securely and send it back using the provided return method.

A return label is included in the package.

All returns are sent by post.

Refunds

If you choose a refund, we will process it after receiving and checking your returned item.

The refund processing window is 3 to 5 business days.

After receiving and inspecting your return, we process your refund within 3 to 5 business days.

Since we accept Cash on Delivery payments only, our team will contact you to arrange the appropriate refund method.

Replacements

If you prefer, you can request a replacement instead of a refund.

Once your return is received and checked, we will arrange the replacement process depending on product availability.

Exchanges

Exchange options are accepted.

If you would like to exchange your item for another product, please contact us within the 14-day return period. Our team will assist you with the exchange process.

Return Condition

To help us process your return smoothly, please return the item in good condition.

Items should be packaged securely to prevent damage during the return shipment.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We will review your request and provide an appropriate solution, including a refund, replacement, or exchange when applicable.

Contact Information

Store Name: Seladdouli

Store Owner: Sarah Eladdouli

Website: seladdouli.com

Email: contact@seladdouli.com

Phone: +212689973872

Address: 1130 HAY AGDAL, Meknes, 50000, Morocco

Working Hours

Monday to Friday

9:00 AM to 5:00 PM

Time Zone: Rabat