Versand

Effective Date: July 31, 2026

Thank you for shopping with Seladdouli. This Shipping Policy explains how we process, ship, and deliver your orders.

Shipping Area

We currently ship only within Morocco.

We may expand our shipping services to other countries in the future.

Free Delivery

We are pleased to offer free delivery on all orders within Morocco.

There are no additional shipping charges at checkout.

Order Processing

Orders are processed Monday through Friday during our business hours.

Order cut-off time: 5:00 PM (Rabat Time)
Orders placed before the cut-off time begin processing on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Handling Time

Handling time is 1 to 2 business days.

During this time, we prepare, inspect, and package your order before shipment.

Shipping Time

Estimated delivery time is 2 to 4 business days after your order has been shipped.

Delivery times are estimates and may vary depending on your location or unexpected shipping delays.

Total Delivery Time

The estimated total delivery time is:

Handling: 1 to 2 business days
Shipping: 2 to 4 business days

Estimated total: 3 to 6 business days

Shipping Schedule

Orders are processed and shipped:

Monday to Friday

Orders are not processed or shipped on:

Saturdays
Sundays
Public holidays

Order Tracking

If tracking information is available for your shipment, it will be provided once your order has been dispatched.

Some deliveries may not include tracking depending on the shipping service used.

Delivery Address

Please make sure your shipping information is accurate before placing your order.

We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Failed Delivery

If a delivery cannot be completed because of incorrect information or if the recipient is unavailable, the shipment may be delayed or returned.

Our customer support team will assist you in arranging another delivery whenever possible.

Additional charges may apply if a second delivery attempt is required due to incorrect customer information.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during delivery, please contact us as soon as possible.

We will work with the shipping provider to investigate the issue and provide an appropriate solution, which may include a replacement or a refund where applicable.

Delays

While we do our best to deliver orders within the estimated timeframe, delays may occur because of:

Severe weather
Public holidays
Transportation disruptions
High order volumes
Events beyond our control

We appreciate your patience if unexpected delays occur.

Contact Information

Store Name: Seladdouli

Store Owner: Sarah Eladdouli

Website: seladdouli.com

Email: contact@seladdouli.com

Phone: +212689973872

Address: 1130 HAY AGDAL, Meknes, 50000, Morocco

Working Hours

Monday to Friday

9:00 AM to 5:00 PM

Time Zone: Rabat